Army leaders, Soldiers, Family members, retirees, Veterans, Army Civilians and contractors who live, work or play on an IMCOM installation have an opportunity to give feedback on the services and programs they receive, thanks to a new online survey.
The 2009 Customer Service Assessment, an IMCOM Customer Management Services initiative, is a major element of the Installation Management Command’s annual Armywide program for collecting customer feedback. This feedback provides data to help evaluate and improve programs and services and adds value for Soldiers and their Families.
The 2009 CSA survey, found at www.myarmyvoice.org, will be available from August 24 to September 18. This year’s survey is being expanded to include the 39 IMCOM installations with Customer Service officers that were surveyed in 2008, as well as voluntary participation from 35 additional installations.
Participants will be asked to state their demographic information, which will then prompt the survey tool to ask only questions relevant to them. The survey should take 10 to 15 minutes to complete.
Participants will rate the performance of the services and programs on their installation on a scale of 1(very poor) to 5 (excellent). Additionally, they will rate the importance of these services and programs. Leaders will be asked to rank their installations’ top five most important services and programs in each Standard Garrison Organization. Participants can provide personal feedback about specific installation services and programs.
“The 2009 survey gives a voice to the people who are served by our IMCOM garrisons,” said Keith Joseph, CMS project manager. “The information we gain will give each installation, region offices and IMCOM Headquarters valuable customer information that can help improve services and programs. We encourage everyone on the installations surveyed to tell us what they think about the services and programs they receive.”
The results of the CSA survey are expected to be completed by the IMCOM’s Garrison Commanders’ Conference in early November 2009.
Take the survey at www.myarmyvoice.org
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Nice post! Customer service is vital to the success of any business. Despite how good your product or service is, customer service can make you or it can break you. So you better treat your customer in a very nice way.
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